On site maintenance and breakdown support

Service Contracts

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Reliable measurement results for the entire lifetime of your instruments

No matter how big or small your company, as a laboratory manager failing equipment is a risk you can’t afford.

An Integrated Scientific Preventative Maintenance Contract helps safeguard your instruments from failure giving you maximum protection for your laboratory processes. 

Our contracts offer:

• Competitive Pricing. 
• Dependable measurement results. Our maintenance contract means instruments are installed, calibrated and adjusted by trained and authorised service engineers.
• Reduced risk of failure  Regular maintenance care gives longevity and reliable results from your analyser.
• Quick repairs. We offer service in any way we can to get you up and running, including telephone support  engineer visits and in house repairs.
• Guaranteed original manufacturers part giving you the peace of mind of sustained quality.
• Regular service helps maintain the value and life of your instrument giving cost savings over time.

Regular maintenance is the key to long lasting operation of your analytical instruments and accurate measurement results.

We offer 3 types of Service contract to suit all aspects of our customers’ needs:

Plan A Preventative Maintenance Contract

This contract includes the following features:

• 1 annual preventative maintenance service and calibration.
• Covers hardware and software of the instruments.
• Carried out with certified test equipment.
• Certification and electronic service report provided on completion of work.
• Full telephone/email support.
• Callouts included (number of callouts depends on number of contract instruments).

Plan B Preventative Maintenance for a long service life

This contract includes the following features:

• 1 annual preventative maintenance service and calibration.
• Covers hardware and software of the instruments.
• Carried out with certified test equipment.
• Certification and electronic service report provided on completion of work.
• Full telephone/email support.

Customer defined service contracts

This contract allows full flexibility to care for customer’s needs

Please contact our service team for more information these types of contract

We currently offer service contracts/breakdown callouts and spare parts ability on the following product lines:

• ALCOR
• ANTEK
• CAMBRIDGE VISCOSITY
• HERZOG
• ISL
• JULABO
• LAWLER
• PAC
• PETROTEST
• PRECISION
• PSPI
• TANNAS
• KEM
• GR SCIENTIFIC
• PILODIST
• TAMSON